Bilingual Patient Care Coordinator (Spanish-English)

# Bilingual Patient Care Coordinator (Spanish-English) > Winning Assistants · El Salvador (Remote) · Full-time · Posted 2026-07-14 **Salary:** USD 10,400–12,480 **Workplace:** remote ## Description **Job Title:** Bilingual Patient Care Coordinator (Spanish-English) **Position type**: Full-Time **Work hours:** 8:00 AM to 5:00 PM Mountain Daylight Time **Work days:** Monday to Friday **Salary:** $6 - $7 per hour, depending on experience **Workplace:** Remote **Preferred Candidate Location:** Latin America We are seeking an experienced, compassionate, and highly organized **Bilingual Patient Care Coordinator** to join a growing healthcare practice. This role is ideal for someone with a strong background in healthcare administration who enjoys supporting patients throughout their care journey while ensuring smooth day-to-day clinic operations. As the primary point of contact for many patient interactions, you will play a key role in providing exceptional customer service by managing insurance verification, coordinating patient follow-ups, answering incoming calls, scheduling appointments, and supporting both front-end and back-end administrative workflows. You will work closely with the provider to ensure patients receive timely, accurate, and professional support throughout their healthcare experience. The ideal candidate has previous experience in a healthcare setting, is comfortable working with electronic medical records, possesses a solid understanding of medical terminology and basic medical coding, and communicates confidently with patients and healthcare professionals. Fluency in **English and Spanish, or French**, is highly desirable to support the practice's diverse patient population. As the practice continues to grow, we are looking for someone who is adaptable, tech-savvy, eager to learn new systems, and committed to providing outstanding patient care while maintaining the highest standards of professionalism, accuracy, and HIPAA compliance. ### Scope of Work / Responsibilities ### Patient Care Coordination - Coordinate patient appointments and manage provider schedules - Conduct follow-up calls to patients regarding appointments, care plans, and outstanding requirements - Respond professionally to patient inquiries through phone and other communication channels - Provide exceptional patient service while ensuring a positive patient experience - Coordinate appointment reminders and patient communications ### Insurance & Clinical Administrative Support - Verify patient insurance eligibility and benefits - Process prior authorization requests - Assist with medication refill requests - Maintain accurate patient records and documentation within the EMR - Apply medical terminology and basic medical coding knowledge to support daily administrative workflows - Ensure patient information is maintained accurately and confidentially ### Administrative & Operational Support - Utilize the ICANotes EMR system to support daily patient coordination - Provide front-end and back-end administrative support - Collaborate with providers and clinical staff to ensure efficient patient care - Support operational initiatives as the practice continues to grow - Assist with communication management through email, phone, and messaging platforms Please note: This role does **not** involve medical billing, as billing is managed internally by the practice. ### Top 3 Priorities ### 1\. Insurance Verification Accurately verify patient insurance eligibility and benefits while supporting prior authorization workflows. ### 2\. Patient Follow-up Conduct timely follow-up calls and maintain proactive communication to ensure patients receive the support they need throughout their care journey. ### 3\. Front Desk & Patient Support Provide professional phone coverage, answer patient inquiries, coordinate appointments, and deliver an exceptional patient experience. ## Requirements ### Required Skills & Experience ### Healthcare Experience - Previous experience working in a healthcare or medical administrative setting is required - Experience as a **Patient Care Coordinator, Medical Receptionist, Medical Administrative Assistant, Healthcare Virtual Assistant, Medical Office Assistant, or similar role** - Strong understanding of healthcare workflows and patient coordination - Knowledge of **medical terminology and basic medical coding is required** ### Administrative & Clinical Skills - Experience with insurance verification and prior authorizations - Experience handling patient follow-up calls and appointment scheduling - Comfortable managing medication refill requests and general healthcare administrative tasks - Excellent phone etiquette and strong patient communication skills - Strong attention to detail with the ability to manage multiple priorities ### Systems & Software Experience Experience with the following is preferred: - **ICANotes EMR** - Ooma phone system - Viber - Microsoft Office Suite ### Communication & Language Skills - Excellent verbal and written English communication skills - Fluency in English and Spanish or French - Professional, courteous, and patient-focused communication style - Comfortable communicating with patients, providers, pharmacies, and healthcare staff ### Ideal Candidate Profile We are looking for someone who is: - Experienced in a healthcare environment (not entry-level) - HIPAA knowledgeable and committed to patient confidentiality - Tech-savvy and able to learn new software quickly - Soft-spoken, professional, and compassionate - Proactive and comfortable working independently - Organized, reliable, and detail-oriented - Adaptable to changing priorities in a growing healthcare practice - A collaborative team player with a positive attitude - Committed to working full-time (40 hours per week) ### Preferred Qualifications - Previous experience using ICANotes - Experience supporting practice startups or growing healthcare organizations - Experience with social media management or content scheduling - Fluency in Spanish or French - Healthcare, nursing, or clinical background is an advantage but not required ### Basic Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. ### Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. ## Benefits - **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication. - **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule. - **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client. - **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits. ## Apply [Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/6F0863738F/apply) --- Powered by [Workable](https://www.workable.com)