Call Center Agent

Join a Team That’s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! Positions available: Customer Service Agent & Collections Agent. What You'll Do: Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take the necessary follow up actions until the customer issues are fully resolved. Engage with customers on all inbound/outbound calls, emails, and other channels of communication (if applicable) and/ or supports to update customer’s account information. Negotiate payment terms/arrangements, if applicable. Review account status/information thoroughly to understand the customer’s inquiry/need. Respond to inquiry/need and decide upon the most appropriate solution, if applicable. Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable. Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department. Other duties as assigned Requirement For hybrid modality positions : Availability to work 100% from the office. Hybrid modality is available based on business needs and managers approval . Experience Previous experience in Call Center is preferred but not required. Education Successful completion of high school education is preferred but not required. Skills & Abilities: Excellent Communication Skills : You should be able to speak clearly, listen actively, and communicate effectively both verbally and in writing. Candidates should have a level of English proficiency equivalent to CEFR B2. Positive Attitude : A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable. Problem-Solving Abilities : The ability to quickly analyze a situation and find a solution to meet customer needs. Attention to Detail : Ensure accurate data entry and follow-up on all customer interactions. Adaptability: Able to adjust to new systems, processes, and customer needs. Team Player: A collaborative spirit who enjoys working with others to achieve common goals. Tech-Savvy: Comfortable using customer service platforms, CRM systems, and other software tools. Willingness to Learn: Open to ongoing training and development to grow in the role and with the company. Why Join Us? Free transportation: Point-to-point transportation Free parking Onsite gym Smart Fit membership perks: No registration or annual maintenance fees, no annual commitment, and access to additional membership benefits Dental discounts: Discounts on regular procedures and specialized treatments BenefitHub discounts: Access to discounts on education, medical services, pet services, restaurants, travel, and more Performance bonuses Employee referral bonuses, $475 per referral. Unlimited submissions Asociación Solidarista Paid birthday leave & Paid marriage leave Employee Assistance Program (EAP): Confidential emotional support, legal guidance, financial resources, and digital wellness tools for employees and eligible immediate family members Continuous learning opportunities & Career development and growth opportunities Onsite games rooms Employee engagement activities *** Benefits are subject to applicable eligibility requirements and program terms. Want to know more about our benefits? Apply now! AI Use Notice: Bill Gosling Outsourcing utilizes Artificial Intelligence (AI) technologies as part of our hiring and candidate evaluation process. These tools assist our team in reviewing applications and identifying qualifications relevant to the role.