CBS Credit To Cash Analyst

No Relocation Assistance Offered Job Number #177351 - Del.Miguel Hidalgo, Mexico City, Mexico Who We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all. Role Summary As a Deductions Analyst within Colgate Business Services (CBS), you will drive end-to-end deduction resolution, financial accuracy, and cash flow optimization across the Credit-to-Cash (C2C) process. Serving as the primary point of contact for the Mexico subsidiary and supporting Americas operations, you will partner closely with Commercial, Supply Chain, Logistics, and Local Finance teams to resolve complex commercial and logistics claims. This role offers high visibility and direct impact on working capital, allowing you to leverage data analytics and continuous improvement tools to streamline global financial operations. Responsibilities End-to-End Deduction & Dispute Management: Own the monitoring, validation, and resolution of commercial and logistics deductions (including promotions, pricing, returns, damages, shortages, post-audits, and vendor compliance), ensuring accurate credit note issuance, valid claim refusals, and strict adherence to audit and internal control standards. Month-End Close & KPI Reporting: Lead month-end close activities for deductions by analyzing performance against key metrics, preparing executive commentary, and ensuring accurate dispute statuses to protect the P&L and prevent unnecessary bad debt reserve impacts. Collections & Customer Account Resolution: Partner with external customers (Accounts Payable) and internal Commercial, Logistics, and Finance teams to resolve past-due balances, clear credit holds, recover invalid deductions, and manually track order-to-cash bottlenecks when required. Financial Analysis & Working Capital Optimization: Conduct root-cause and financial analyses using payment histories and third-party data to recommend preventive actions, support customer credit limit and payment term reviews, and optimize cash flow. Process Improvement & Digital Transformation: Drive continuous improvement across C2C and reverse logistics workflows by strengthening 3-way and 4-way matching controls and supporting automation initiatives (such as SAP S/4HANA transitions, RPA/bots, scripting, and AI) in collaboration with IT. Cross-Functional Business Partnering: Act as a strategic business partner across Finance, Supply Chain, Customer Service, and Commercial teams, leading monthly operational reviews to mitigate financial risks and share customer insights. Required Qualifications Bachelor’s degree in Accounting, Finance, Economics, Business Administration, or a related field 3+ years of experience in Finance, Accounting, or Credit-to-Cash (C2C) operations (such as Deductions Management, Collections, or Cash Application) Demonstrated proficiency in ERP systems (e.g., SAP, Oracle) and productivity suites (Microsoft Office and Google Workspace) Fluent in English and Spanish (written and verbal) to effectively communicate with regional teams and external stakeholders Preferred Qualifications Experience in Order-to-Cash (O2C) workflows, reverse logistics, or transportation processes within the Consumer Packaged Goods (CPG) industry Strong analytical, root-cause problem-solving, and financial statement interpretation skills Hands-on experience with process automation, scripting, RPA, or ERP implementation projects (such as SAP S/4HANA) Customer-focused mindset with the ability to navigate ambiguity, build cross-functional relationships in a virtual environment, and drive continuous improvement (aligned with LIFT principles) Our Commitment to Inclusion Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business. Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation. #LI-Hybrid