Sales Development Representative

Join a Team That’s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! The Sales Development Representative (SDR) will be responsible for generating qualified meetings and opportunities that feed the new logo pipeline at Bill Gosling Outsourcing. They will research target accounts, engage buyers through calls, email and social outreach, and hand off sales-ready prospects to Account Executives and Sales Leadership. This role requires curiosity, persistence, and clear communication, along with the ability to translate a BPO and technology value proposition into a compelling reason to meet. What You'll Do: Generate new pipeline by prospecting target accounts through outbound calls, email, LinkedIn and other channels. Qualify inbound leads and marketing-generated interest, and book introductory meetings for Sales. Research accounts and contacts to personalize outreach, using an understanding of Bill Gosling Outsourcing’s seam in the market. Build and maintain a key prospect database and keep CRM records accurate and current. Follow documented outreach cadences and contribute to testing new messaging, sequences and targeting. Communicate Bill Gosling Outsourcing’s value across customer care, sales and financial services, including its global footprint with near-shore, offshore, and domestic based opportunities. Build a working understanding of current and emerging technology as it relates to a call center BPO, including AI / Machine Learning capabilities. Partner with Sales and Marketing to align on target segments, campaigns and handoffs. Share feedback from the market with Sales and Marketing leadership on objections, competitors and messaging. Represent the company at domestic and international tradeshows and events as needed. Meet or exceed monthly activity, meeting and qualified opportunity targets. Deal with prospects and clients in a professional and appropriate manner, in accordance with Bill Gosling’s Promise of Performance, “The Gosling Theory” and all Company Policies. Champion company core values and other company programs. Other duties as assigned. Education: High School Diploma or Equivalent College Diploma or University Degree (Business or Technical preferred) Experience: 1 to 3 years of sales development, inside sales or lead generation experience, ideally in a BPO or technology industry Experience with a CRM (HubSpot preferred) and sales engagement or prospecting tools Strong written and verbal communication skills and comfort making cold outreach Build your career while making lives better, one connection at a time. Join Bill Gosling Outsourcing, a global provider of customer care, sales, and financial services solutions. We’re looking for enthusiastic people who enjoy helping customers, solving problems, and working toward shared goals—all in a workplace where fun meets results! Whether you’re starting your career or bringing previous experience, we offer paid training, a supportive team, and opportunities to grow. Available Opportunities Customer Service Agent Collections Agent What You’ll Do Connect with customers through inbound and outbound calls, emails, and other communication channels. Review account information, understand customer needs, and recommend appropriate solutions. For collections roles, negotiate payment terms and arrangements. Address questions and objections, escalating concerns to the appropriate team when needed. Keep customer records accurate and complete the follow-up needed to resolve inquiries. Perform other duties related to your role. Requirements Previous call center experience is preferred but not required. Completion of high school is preferred but not required. English proficiency at CEFR B2 level is mandatory. Skills & Abilities Clear verbal and written communication and active listening skills. A positive attitude and a customer-focused approach. Strong problem-solving skills and attention to detail. Comfort using computers and willingness to learn new systems. Adaptability, teamwork, and enthusiasm for learning. Work Location & Modality Onsite positions: You must be available to work 100% from the office and reside within a 25-kilometer radius of the office. Positions with potential hybrid options: You must be available to work 100% from the office. Hybrid arrangements are not guaranteed and depend on performance, required metrics, and management approval. Why Join BGO? Start with comprehensive paid training and build your skills in a supportive, inclusive workplace. Enjoy modern offices, team activities, and opportunities to develop your career. Benefits & Perks Convenience & Wellness Free point-to-point transportation Free parking Onsite gym Smart Fit membership perks, including no registration or annual maintenance fees, no annual commitment, and additional membership benefits Discounts on routine and specialized dental treatments BenefitHub discounts on education, medical services, pet services, restaurants, travel, and more Employee Assistance Program (EAP), offering confidential emotional support, legal guidance, financial resources, and digital wellness tools for employees and eligible immediate family members Rewards & Time Off Performance bonuses Employee referral bonuses of $475 per eligible referral , with unlimited submissions Asociación Solidarista Paid birthday leave Paid marriage leave Growth & Connection Continuous learning and career development opportunities Onsite games rooms Employee engagement activities *Benefits are subject to applicable eligibility requirements and program terms. Transportation is subject to available routes and service schedules. Ready to Join Us? Explore our opportunities and apply at https://www.billgosling.com/careers Get a closer look at life at BGO: Instagram & X: @bgocareers Facebook: https://www.facebook.com/BillGoslingOutsourcing/ LinkedIn: https://www.linkedin.com/company/bill-gosling-outsourcing Everyone Belongs at BGO We welcome applicants from all backgrounds and value the perspectives and experiences each person brings. We are committed to an inclusive, supportive workplace where everyone can thrive. If you need accommodations at any stage of the hiring process, please let us know so we can support you. Privacy Notice By applying, you acknowledge that you have read and understood https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of your personal information in accordance with that policy. Bill Gosling Outsourcing – Where your career thrives! AI Use Notice: Bill Gosling Outsourcing utilizes Artificial Intelligence (AI) technologies as part of our hiring and candidate evaluation process. These tools assist our team in reviewing applications and identifying qualifications relevant to the role.