Self Service Senior Manager

ID de la solicitud: 278537 Únase a un equipo ganador con un propósito claro, comprometido con el logro de resultados en una cultura inclusiva y de alto desempeño. Sr. Manager Sales Service Nivel 8.1 Distribution Head IB | Branches Head Purpose: The Sales Services Senior Manager executes segment strategies across branch networks, partnering with specialized bankers to drive growth and deliver tailored customer solutions. The role also leads the Self-Service ecosystem—ATMs, IDMs, and Banking Agents—advancing digital payment capabilities for seamless transactions. It fosters a high-performance culture, promotes agile collaboration, and aligns initiatives with Technology, Marketing, Risk, Compliance, Finance, and sales channels to ensure impactful execution. Responsibilities: • Promotes a customer-centric culture aimed at deepening client relationships and leveraging the Bank’s broad network, systems, and institutional knowledge. Is the main responsible of the offloading strategy for mass clients. • Partner with segment team to execute segment strategy with the implementation of specialized bankers that implement segment-specific plans that enhance customer value and drive business growth. • Lead Self-Service Ecosystem by overseeing ATMs, IDMs, and Banking Agents, ensuring operational excellence and advancing digital payment solutions. Acts as a pioneer in market trends and digital transformation to innovate and achieve annual objectives aligned with banking and financial trends, economic environment, competition, current regulations, and institutional strategies • Design and implement initiatives that deliver frictionless, innovative experiences across branches and self-service channels. Leads the team toward high performance and implements a strategy for the team’s future evolution, ensuring development and a work environment that fosters collaboration, innovation, vision, values, and business strategy, as well as professional growth for the team. • Coordinate with Technology, Marketing, Risk, Compliance, Finance, and sales channels to align strategies and ensure effective execution. • Responsible for the CPT (Cost per Transaction) indicator, ensuring it remains as low as possible through effective transaction migration strategies toward lower-cost channels. • Negotiates, leads, and supervises business actions with institutions within the banking ecosystem to strengthen Scotiabank’s Self-Service / Everyday Banking & Payments strategies for both the Bank and its customers. • Understands the Bank’s risk culture and ensures risk appetite is considered in daily activities and decision-making. • Identifies data needs for the team and advises on securing accurate metrics and leveraging tools. Establishes a test-and-learn culture and contributes to organizational metrics. • Drives operational excellence within the Distribution area by ensuring efficient execution and adherence to daily business controls. Maintains full compliance with regulatory and internal standards, actively managing operational, compliance, AML/ATF, and conduct risks. Responsibilities are carried out in alignment with the Operational Risk Management Framework, Regulatory Compliance Risk Framework, the International AML/ATF Manual, and Business Conduct Guidelines. Education / Experience : • Bachelor’s degree in Industrial Engineering or a related field is required • At least 5 years of experience in Banking or financial services enterprises • At least 5 years of experience in Scotiabank, in any distribution channel sales force • Expert level knowledge of the way distribution channels work and self-service channels • Avance knowledge in projects development under the scrum and agile methodology • Key skills: leadership, analytics and verbal and written communication • Bilingual (English and Spanish) • Digital Skills • Commitment to continuos learning • Innovative • Execution excellence • Networker Ubicación(s): República Dominicana : Distrito Nacional : Santo Domingo Dirección de trabajo: Oficina Principal Av. Winston Chuchill esq. 27 de Febrero, 1er piso, Sto. Dgo. Scotiabank es un banco líder en las Américas. Inspirándonos en nuestro propósito corporativo, “por nuestro futuro”, ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el éxito a través de una completa gama de asesoría, productos y servicios en los sectores de banca personal y comercial, gestión patrimonial, banca privada, corporativa y de inversión, y mercados de capital. [En Scotiabank, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Si necesitas algún tipo de adaptación (como, por ejemplo, un lugar accesible para la entrevista, documentos en formato alternativo, un intérprete en lengua de señas o tecnología de asistencia, entre otras cosas) durante el proceso de reclutamiento y selección, indícalo a nuestro equipo de Reclutamiento. Si necesitas apoyo técnico, haz clic aquí . Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. 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