Senior Analyst, Payments

ID de la solicitud: 276611 Gracias por tu interés en ScotiaGBS, el mejor campus de Bogotá. Únete a un equipo ganador con un propósito claro, comprometido con el logro de resultados en un entorno inclusivo y de alto desempeño. Purpose Contributes to the overall success of Global Payment Operations - Payments Oversight in Canada by applying experienced payment operations and process knowledge to execute assigned goals, plans and initiatives in support of the team's business strategies and objectives. Provides end-to-end process support and advice, exercises judgment within established standards and practices, and ensures all activities are conducted in compliance with governing regulations, internal policies and procedures. Accountabilities • Champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. • Reviews and approves payment cycles, including cheque printing runs, by validating accuracy, completeness and adherence to established controls. • Monitors bank account funding used by Accounts Payable for payments, analyzes issues using relevant data, and escalates matters requiring further action. • Contributes to the maintenance of operating procedures and established standards for payment processing and oversight, recommending continuous improvements where appropriate. • Supports the Manager in overseeing the capture of accurate and reliable accounting entries for payments and takes ownership of assigned workstreams within broader operational initiatives. • Partners with Accounts Payable processing personnel in the Global Business Services campus in Bogota, Colombia to resolve complex service and process matters. • Applies subject matter expertise and practical knowledge of business requirements to support the maintenance of expense management and payment policies. • Prepares and analyzes payment processing performance and operational SLAs, KPIs and KRIs to support service effectiveness, quality and priority setting. • Facilitates onboarding and training, shares knowledge of established practices, and provides day-to-day guidance to colleagues when required. • Prepares job aids and knowledge materials that proactively reduce support volume and resolution times and help ensure solutions can be consistently maintained. • Troubleshoots payment-related inquiries and service interactions by gathering information and requirements, assessing a variety of factors, and determining appropriate action within defined methods and practices. • Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions. • Actively pursues effective and efficient operations in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. • Champions a high-performance environment and contributes to an inclusive work environment. Reporting Relationships (Job Titles only) Primary Manager: (include secondary Manager if applicable) • Manager Payments Oversight, Procurement Operations Direct Reports: • None Shared Reports (solid/dotted if applicable): • None Dimensions • Supports all business units in Canada through payment oversight and end-to-end operational support. • Regularly interacts with Accounts Payable Managers and Supervisors in the payment processing centre located in Bogota, Colombia, as well as cross-functional stakeholders. • Operates within an environment subject to SOX reporting, controls and audits, with accountability for the quality and effectiveness of assigned deliverables. Education / Experience / Other Information (include only those that are specific to the role) • Bachelor's Degree in finance, business or related fields. • 2-3 years of experience in Payments, AP, or related roles. • Advanced understanding of payment operations and a range of related processes, procedures, systems and controls. • Strong practical knowledge of PeopleSoft AP, SharePoint and Microsoft Office; ability to understand the business requirements of supported technologies and platforms. • Excellent customer service, consultation and communication skills, with the ability to provide clear end-to-end process and service advice. • Strong written and verbal communication skills in English and Spanish. • Ability to work independently and collaboratively, manage a portfolio of assignments, and deliver with a moderate level of guidance and direction. • Ability to listen, gather information and requirements, and resolve complex payment inquiries, problems or escalations in a timely manner. • Strong organizational, analytical and problem-solving skills, including sound judgment when reviewing a variety of factors and relevant data. • Strong time management, flexibility and change management skills, with the ability to adapt priorities to operational, resource or technical challenges. • Demonstrated commitment to continuous learning, knowledge sharing and process improvement. • Lidership skills. • English level advanced. Working Conditions Environment • Hybrid work model with flexible arrangements • Fast-paced, deadline-driven atmosphere • Multiple concurrent projects and priorities Communication • Regular virtual and in-person meetings • Multiple communication channels (Teams, Email, Phone) • Cross-functional team collaboration Schedule • Standard business hours with some flexibility • Work outside standard business hours may occasionally be required • Regular weekly and biweekly commitments Ubicación(s): Colombia : Bogota : Bogota ScotiaGBS forma parte del grupo de empresas de Scotiabank ubicado en Bogotá, Colombia, y fue creado para apoyar diversos procesos del Banco y el desarrollo y ejecución de su estrategia global de servicios en 15 países de las Américas. Está compuesto por 7 unidades de servicio. Ofrecemos un ambiente de trabajo inclusivo y positivo, además de ventajas competitivas. En ScotiaGBS, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en ScotiaGBS; sin embargo, solo contactaremos a quienes hayan sido seleccionados para una entrevista.