Squad Lead

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. For our people, that means doing purposeful work that powers human progress, in a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role As part of the Delivery area, you will lead the implementation, administration and support of the operations we manage for our clients. You will also take an active part in pre-sales, solution design and architecture definition. You will act as a cross-functional L3 technical reference and lead a squad of network and infrastructure engineers, handling complex technical escalations and supporting both transformation initiatives and day-to-day service operations across multiple customers. Key Responsibilities Pre-sales and architecture Analyze business opportunities and size infrastructure and talent requirements. Evaluate technical proposals and define reference architectures for Data Center integration and migration. Incident and problem management Resolve complex and recurring incidents, ensuring permanent solutions. Escalate to and technically validate solutions proposed by vendors. Record and analyze potential problems, keeping the known-error database up to date. Change and configuration management Analyze technical risks and impacts of changes. Plan, execute and monitor changes in production environments. Keep the CMDB and configuration backups of CIs up to date. Knowledge management and continuous improvement Create and maintain resolution articles in the knowledge base. Develop and implement improvements and automations, and certify process scripts, to optimize operations. Capacity and event management Review current infrastructure and systems demand. Configure monitoring and correlate events and alerts from platforms. Identify and analyze new platform events. Operations management and reporting Prepare and review monthly operations and performance reports. Ensure the team meets SLAs across critical infrastructure environments. Leadership and stakeholder engagement Guide, motivate and mentor the squad, fostering technical skill development. Run Agile ceremonies, manage the backlog and drive continuous improvement in delivery processes. Engage directly with enterprise customers and cross-functional stakeholders, and own the Networking and Data Center service domain end to end. Who You Are Required Skills & Experience Bachelor's degree in Systems Engineering, Telecommunications, Electronics or a related field. 10+ years of experience in networking and infrastructure, including leading critical projects, Data Center integrations and complex migrations, and handling L3 escalations. Strong expertise in Networking: Cisco Routing & Switching and SD-WAN. Working knowledge of Security (firewalls, segmentation, secure access). [Confirm whether required or preferred] Hands-on experience with Cisco ACI (Multi-Site, Multi-Pod, IPN) and Application Delivery Controllers (F5 BIG-IP, Citrix NetScaler). Experience with ITSM/ITIL processes (incident, problem, change, configuration, knowledge, capacity and event management). Experience with monitoring tools and automation or scripting. Cisco Certified Network Professional (CCNP) required. English level: [to confirm]. [On-call / shift schedule, if applicable.] Preferred Cisco ACI Specialist or CCIE. ITIL certification. Agile or project management certifications (PMP, CSM, Six Sigma). Who You Are Growth mindset: you drive your own technical development in emerging infrastructure technologies. Customer focus: you prioritize customer success, high availability and network reliability. Open and borderless culture: you collaborate naturally with diverse, multidisciplinary technical teams. Your Future at Kyndryl You can grow into management as a Delivery Partner Executive or follow an executive technical path as a Distinguished Engineer or Enterprise Architect. What You Can Expect A dynamic, hybrid-friendly culture, our Be Well programs for your financial, mental, physical and social health, personalized development goals, and learning opportunities including certifications with Microsoft, Google and Amazon. Being You The "Kyn" in Kyndryl means kinship. We welcome people of all cultures, backgrounds and experiences. Even if you don't meet every requirement, we encourage you to apply. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.