Human Resources Manager - Performance & Culture (Fully Remote)

# Human Resources Manager - Performance & Culture (Fully Remote) > Valatam · Nicaragua (Remote) · Full-time · Posted 2026-11-09 **Workplace:** remote **Department:** HR ## Description **About Valatam** At Valatam, we connect top bilingual talent from Latin America with leading global companies. Our people are the heart of our business, and we are proud to be certified as a Great Place to Work® (2025–2026), proof that an exceptional employee experience leads to outstanding client results. **About the Role** As Human Resources Manager, you will build a results-driven HR function that reduces preventable turnover, proactively addresses Virtual Assistant concerns, ensures effective management of client-reported performance issues, and continuously improves the Virtual Assistant experience while maintaining efficient HR operations and supporting company objectives. This is an internal leadership role at Valatam, with hands-on responsibility for strategy and execution. **Key Responsibilities** - Develop and execute strategies to improve VA retention, reduce preventable turnover, and monitor retention KPIs and early warning signs - Analyze resignations, client-requested replacements, and turnover causes to identify improvement opportunities - Design and run satisfaction surveys and feedback mechanisms, and implement action plans for recurring concerns - Lead, coach, and hold the HR team through one-on-ones, performance reviews, and clear KPIs - Oversee VA performance concerns and client feedback, including Performance Improvement Plans (PIPs) and timely follow-up - Ensure timely resolution of VA complaints, concerns, and requests - Prepare and present HR reports with actionable insights, and develop HR strategies aligned with company objectives - Develop, update, and enforce HR policies, SOPs, and procedures, and oversee disciplinary matters and compliance with company policies - Oversee VA onboarding and offboarding, HR records, and compensation and benefits administration - Lead VA engagement, recognition, culture, and volunteering initiatives - Optimize HR processes, tools, and workflows, identifying opportunities to standardize and automate - Other related tasks as needed ## Requirements - Fluent in English (C1/C2) - 3–5 years of experience in HR, People Management, Employee Relations, or related fields, including at least 2 years in a leadership role. - Experience in the Staffing, BPO, or Outsourcing industry is preferred. - Bachelor’s degree in Psychology, Human Resources, Business Administration, or a related field is preferred. - Strong analytical skills to translate HR data and trends into actionable retention and satisfaction initiatives. - Proven ability to lead teams, establish KPIs, drive accountability, and achieve measurable results. - Experience managing employee satisfaction, retention, performance improvement plans, and conflict resolution. - Excellent interpersonal, communication, and stakeholder management skills. - Strong organizational, problem-solving, prioritization, and follow-through skills. **ONLY APPLICATIONS AND RÉSUMÉS SUBMITTED ENTIRELY IN ENGLISH WILL BE REVIEWED AND CONSIDERED FOR THE RECRUITMENT PROCESS.** ## Benefits ### Our Core Values at Work We live by **ACTION** (get things done), **CARE** (help others and do things right), **OUTSTANDING** (operate at the highest standards), **DEPENDABLE** (own every commitment), and **ENERGY** (bring positivity every day). You’ll thrive here if these values resonate with you. ### What We Offer - Hourly rate equivalent to approximately USD $2,000 / month, based on experience. - Paid time off and performance bonuses - Monthly medical insurance stipend after meeting eligibility criteria - Birthday and work-anniversary bonuses - Gym and wellness allowance - Unlimited online fitness classes - Company events and Christmas celebrations - A fully remote role with direct exposure to senior leadership. **Please fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application.** ## Apply [Apply at Valatam](https://apply.workable.com/valatam/j/DAEEA6BF46/apply) --- Powered by [Workable](https://www.workable.com)