Collections Officer (Remote - LATAM)

# Collections Officer (Remote - LATAM) > Smart Apartment Data · Mexico City, Mexico (Remote) · Full-time · Posted 2026-09-13 **Salary:** USD 15,600–19,200 **Workplace:** remote ## Description [](https://vimeo.com/1057933773/3260b5ba8b) ### About the Role We’re looking for an experienced Collections Officer with several years of hands-on collections experience managing overdue accounts and working with U.S.-based customers. You should be persistent and firm without being aggressive, with strong English communication and follow-through. **Please submit your résumé/CV in English, as this role requires strong written and spoken English.** ### **What You'll Do** - Manage a portfolio of delinquent/overdue accounts. - Make outbound calls and send emails to follow up on outstanding payments. - Handle customer objections and payment delays professionally. - Negotiate payment arrangements and follow up consistently on payment commitments. - Maintain accurate records and next steps. - Work toward daily and weekly collections targets and KPIs. ## Requirements What We're Looking For - Several years of hands-on experience in a **dedicated collections role**, actively managing overdue accounts, payment arrangements, and delinquent portfolios. - Experience handling U.S. customers/accounts is strongly preferred. - Strong spoken and written English. - Comfortable with high-volume outbound calls. - Clear, direct, and concise communicator. - Firm, persistent, and professional. - Strong follow-through and accountability. - Comfortable working with targets and performance metrics. **This Role Is Not a Fit If:** - Your experience is primarily in Accounts Receivable, Billing, Credit Analysis, Credit Control, or Accounting, with collections only as a secondary responsibility. - Your collections experience has primarily involved clerical, reconciliation, or data-entry duties rather than actively managing overdue accounts and negotiating payments. ## Benefits We offer: - $1,300–$1,600/month, depending on relevant experience and demonstrated collections expertise. - LATAM-based candidates only. - Fully remote ## Apply [Apply at Smart Apartment Data](https://apply.workable.com/smart-apartment-data/j/9C84CD8D77/apply) --- Powered by [Workable](https://www.workable.com)