Account Manager - Customer Retention & Upselling | Remote

# Account Manager - Customer Retention & Upselling | Remote > Pavago · Colombia (Remote) · — · Posted 2026-10-12 **Workplace:** remote ## Description ### **Account Manager – Customer Retention & Upselling | Remote** **Position Type:** Full-Time, Remote **Working Hours:** U.S. Business Hours ### **About the Role** At Pavago, one of our clients is hiring an **Account Manager** to manage existing customer relationships, improve retention, and drive expansion revenue. You’ll own a portfolio of customers, build strong stakeholder relationships, identify renewal risks, and uncover **upsell and cross-sell opportunities** based on customer needs. ### **What You’ll Do** - Manage a portfolio of existing customer accounts - Conduct regular account reviews and customer check-ins - Build relationships with key stakeholders - Identify renewal risks and proactively resolve concerns - Identify **upsell and cross-sell opportunities** - Recommend additional products or services based on customer needs - Coordinate internally to resolve customer issues - Maintain accurate account notes, opportunities, and forecasts in the CRM - Achieve retention and expansion revenue targets ### **Requirements** - **2+ years** of account management, customer success, or sales experience - Strong customer relationship-building skills - Commercial mindset with experience identifying expansion opportunities - Strong communication and problem-solving ability - Experience working with CRM systems - Comfortable managing multiple customer accounts simultaneously - Results-driven and comfortable working against retention and revenue KPIs ### **What Success Looks Like** - Strong customer retention and renewal rates - Consistent upsell and cross-sell revenue - Healthy, engaged customer relationships - Early identification of at-risk accounts - Accurate CRM and account forecasting - Consistent achievement of expansion targets ### **Interview Process** 1. Initial Screening Call 2. **Spark Hire Video Interview** 3. Recruiter Interview 4. Client Interview 5. Offer & Onboarding ### **Apply Now** If you’re strong at building customer relationships, protecting retention, and identifying opportunities to grow existing accounts, **apply now and take ownership of customer success and expansion revenue.** **#AccountManager #AccountManagement #CustomerRetention #Upselling #CrossSelling #CustomerSuccess #B2BSales #RemoteSales #RemoteJobs** ## Apply [Apply at Pavago](https://apply.workable.com/pavago/j/97F2856CF9/apply) --- Powered by [Workable](https://www.workable.com)